Return and Refund Policy

Cancellation Policy

1. Orders can be cancelled only before they are shipped.
2. Once an order has been shipped, it cannot be cancelled through our website.

Return & Exchange Policy

1. Returns and exchanges are available only on eligible products. The applicable return or exchange window may vary by product and is clearly mentioned on the respective product page.
2. Please refer to the individual product page for the exact return or exchange period applicable to your purchase. The return window may range from 3 to 5 days from the date of delivery, depending on the product.
3. Return or exchange requests must be raised within the return period specified on the respective product page. Requests raised after the applicable return window will not be accepted.
4. If pickup service is not available at your location, you may be required to self-ship the product to our designated return address. The necessary details will be provided by our customer support team.
5. Return or exchange charges may apply on a case-to-case basis.
6. Customized products cannot be returned or exchanged.

Refund Policy

1. Refund requests may be accepted in cases of a mismatch in quality, size, colour, or design, or in case an item is missing, incorrect, or damaged in a combo order, subject to verification and product eligibility.
2. Once the returned product has been picked up/received and the return has been verified, the applicable refund will be processed within 5–7 working days.
3. Refunds will generally be processed through the same payment method used for the original transaction, subject to applicable payment-provider processing timelines.

Return Conditions

To be eligible for a return or exchange:

• The product must be unused and unwashed.
• The product must be returned with its original packaging.
• Original tags and labels must remain attached and intact.
• Products that are used, washed, damaged, or returned without the original tags may not be accepted.